13 07, 2015

Critical step in any great brand – Walk in the customer’s shoes… often!

By |2019-08-19T08:19:39-04:00July 13th, 2015|Branding, Entrepreneurship, Inspiration, Personal Development, Resources|

Positive customer and employee experiences are at the core of any successful brand. Without delivering experiences that add something meaningful to the lives of the buyer, and provide value and emotional reward, a brand is toast. Whether they’re B2B or B2C customers, now that these consumers can talk and share their experiences online 24/7, the customer experience is more important than ever.

27 10, 2014

6 Ways to get better feedback from customers.

By |2019-04-22T17:42:11-04:00October 27th, 2014|Branding, Entrepreneurship, Inspiration, Personal Development, Resources|

Brand your feedback forms
Even on the sunniest of days there are floods of feedback forms and follow-up calls bombarding customers about their recent experiences with a brand. Just yesterday, I received seven requests from companies I do business with. Some are not too disruptive because they arrive in your email. Others can feel annoying, like pesty flies, especially when they are tied to an experience that has caused you a lot of stress -- like when your Internet goes down or your computer locks up. Next thing you know is that you are behind on your work. Not five seconds after you hang up with a technology support person whose English is not the best calls you to find out how their brand performed.

20 10, 2014

Saying goodbye is hard to do.

By |2019-04-22T17:42:11-04:00October 20th, 2014|Branding, Entrepreneurship, Inspiration, Personal Development|

Karen Post, brands going away
It’s never easy to let go of something that’s been a part of you, your work and your life for years. Brands come and go. Some last longer than others. Recently Procter and Gamble alluded to saying goodbye to approximately 20% of their brands – the underperforming ones. The ones that didn’t align to the company’s core business and the ones consumers just don’t care about anymore. One of these includes Ivory soap. If you were born before this decade, you know the brand.

13 10, 2014

Never quite perfect. The eternal editor is no hero.

By |2019-04-22T17:42:11-04:00October 13th, 2014|Branding, Entrepreneurship, Personal Development, Productivity|

Perfection, stop trying to get there
“Have no fear of perfection – you’ll never reach it.” Salvador Dali Some days writing is effortless, fun and comes like breathing, easy and without much effort. Other days writing can be really hard. It’s like climbing the tallest mountain with no sight of the top and brutal weather beating up every inch of your soul.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.